Shipping Policy
Last Updated: May 2026
Shipping & Delivery
Where do we deliver? We ship across the United States. We do not currently offer international shipping.
Shipping Cost: Enjoy Free Standard Shipping on all orders — no hidden fees.
Order Processing
We process all orders within 1 business day (Mon–Fri). Orders placed after 11:00 PM Central Time (CT) will be processed the next business day.
Standard Delivery
- Handling Time: 1 business day (Mon–Fri)
- Transit Time: 3–5 business days (Mon–Fri)
- Order Cut-off Time: 11:00 PM Central Time (CT)
Warehouse Location
All orders ship directly from our warehouse in Columbus, Ohio (USA).
Multiple Addresses
We do not support multiple shipping addresses in a single order. For multiple destinations, please place separate orders.
Order Status & Tracking
Once shipped, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking updates. If your order hasn't arrived within the expected window, email us at Contact@lavozus.com with your name and order number.
Returns & Exchanges
We accept returns within 90 days of delivery. All return shipping costs are covered by us — please contact us first to receive your free prepaid return label before shipping any item back. You will receive a full refund with no restocking fees. Please see our Refund & Returns Policy for full details.
Customer Support
📍 Address: 3532 Bolton Ave, Columbus, OH 43227, United States
📞 Phone: +1 (614) 327-0404
✉️ Email: Contact@lavozus.com
Business Hours:
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed