Warranty Information
Last Updated: May 2026
Our Warranty Commitment
At Handzu, we stand behind every product we sell. All bottles, tumblers, and coffee mugs sold on handzu.com are covered by our warranty policy to ensure you receive a quality product that meets your expectations.
What Is Covered
Our warranty covers defects in materials and workmanship under normal use, including:
- Manufacturing defects (cracks, leaks, faulty lids, broken handles)
- Insulation failure under normal use conditions
- Defective or non-functioning parts upon delivery
What Is Not Covered
The warranty does not cover:
- Damage caused by misuse, accidents, or improper care
- Normal wear and tear
- Damage caused by dropping or impact
- Discoloration from improper cleaning products
- Lost or stolen items
Warranty Period
All products sold on handzu.com are covered for 1 year (12 months) from the date of delivery.
How to Make a Warranty Claim
- Contact us at contact@handzu.com or +1 (614) 327-4819 within the warranty period.
- Include your order number and clear photos of the defect.
- We will review your claim within 1–2 business days.
- If approved, we will send a replacement or issue a full refund — your choice.
No need to return the defective item in most cases. We will determine on a case-by-case basis whether a return is required.
Remedy Options
Once your warranty claim is approved, we offer:
- Full replacement of the defective product at no cost
- Full refund to your original payment method
- Replacement parts where applicable
Contact Information
📍 Address: 3546 Bolton Ave, Columbus, OH 43227, United States
✆ Phone: +1 (614) 327-4819
✉ Email: contact@handzu.com
🕐 Business Hours
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed